Delete your CloudDrive2 account

Last updated: 29 July 2026

中文版

如何删除账户

在应用内删除(推荐,立即生效)

打开 CloudDrive2,进入设置 → 账户 → 注销我的账户。iPhone、iPad、Mac、 Apple TV、Vision Pro、Android 手机 / 平板 / 电视、Meta Quest 以及网页版均已支持,全程在应用内完成。

  1. 应用会先说明哪些数据将被删除,然后向你的注册邮箱发送一次性确认码(30 分钟内有效)。
  2. 输入该确认码与你的账户密码;如果你开启了两步验证,还需输入两步验证码。
  3. 输入 DELETE 确认。账户立即删除且无法撤销,没有缓冲期。

请先取消正在生效的订阅。只要还有自动续期的订阅在生效,账户就无法删除。订阅只能由你本人 在购买它的商店(App Store / Google Play / Meta Horizon Store)中取消,我们无法代为取消。

如果你的账户还有余额,删除时需要你明确确认放弃该余额,余额不予退款也无法转移。

无法登录时

如果你无法登录应用,请从你的注册邮箱发送邮件至 waytechcloudfs@gmail.com, 主题写「删除账户 / Delete my account」,正文注明你的账户邮箱。我们会先向该邮箱发送确认邮件核验身份, 确认后处理删除请求,通常在 7 个工作日内完成。

删除后会移除的数据

已绑定的设备会被释放(解除绑定,而非删除),之后可重新初始化设置。你的邮箱地址也会被释放, 日后可用它重新注册新账户。

删除后会保留的数据

不受影响的数据

你各家云盘中的文件不会因为删除 CloudDrive2 账户而被删除——我们从不存储你的文件。云盘凭证保存在你的设备本地,卸载应用即被清除。删除账户前请自行确认云盘数据已妥善保管。

注意

删除账户不可撤销,没有缓冲期。已购买的会员 / 订阅权益会一并失效且不予退款。

终身版(一次性买断)会随账户一并失效。终身权益绑定在你的 CloudDrive 账户上,账户注销后 即永久失效:无法转移到新账户,也无法通过「恢复购买」找回,App Store / Google Play / Meta Horizon Store 同样不会退款。如果你希望保留已购买的终身会员,请不要注销账户。

自动续期订阅必须在注销账户前,于购买它的商店中取消。


English

How to delete your account

In the app (recommended — takes effect immediately)

Open CloudDrive2 and go to Settings → Account → Delete my account. This is available on iPhone, iPad, Mac, Apple TV, Vision Pro, Android phone / tablet / TV, Meta Quest and the web app, and the whole process happens inside the app.

  1. The app first explains exactly what will be deleted, then emails a one-time confirmation code to the address registered on your account (valid for 30 minutes).
  2. Enter that code and your account password. If you have two-factor authentication enabled, enter your two-factor code as well.
  3. Type DELETE to confirm. Your account is then deleted immediately and cannot be recovered — there is no grace period.

Cancel any active subscription first. Your account cannot be deleted while an auto-renewing subscription is still running. A subscription can only be cancelled by you, in the store where you bought it (App Store, Google Play or the Meta Horizon Store) — we cannot cancel it for you.

If your account still holds a balance, you will be asked to explicitly confirm that you are giving it up. Forfeited balance cannot be refunded or transferred.

If you cannot sign in

If you are unable to sign in to the app, email waytechcloudfs@gmail.com from the address you registered with, with the subject "Delete my account", stating your account email in the message. We will send a confirmation email to that address to verify your identity, then process the deletion — normally within 7 business days.

Data that is deleted

Bound devices are released (detached, not deleted) and can be set up again from scratch. Your email address also becomes available again, so you can register a new account with it later.

Data that is retained

Data that is unaffected

Deleting your CloudDrive2 account does not delete any files in your cloud services — we never store your files. Cloud credentials live locally on your device and are removed when you uninstall the app. Please make sure your cloud data is safe before requesting deletion.

Please note

Account deletion cannot be undone and there is no grace period. Any purchased membership or subscription entitlement is forfeited and is not refundable.

A lifetime (one-off) purchase is lost with the account. Lifetime entitlements are bound to your CloudDrive account, so deleting the account ends them permanently: they cannot be transferred to a new account, cannot be recovered with "Restore Purchases", and are not refunded by the App Store, Google Play or the Meta Horizon Store. If you want to keep a lifetime membership you have paid for, do not delete the account.

An auto-renewing subscription must be cancelled in the store where you bought it before the account can be deleted.

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